I’m a little perturbed today. A little over two weeks ago, I purchased an Apple Watch Sport. It’s been great and all, right up until I went to re-certify my Advance Medical First Responder certificate for the year. This is the first time in my history of owning an Apple product that I have been disappointed by the support.
Not really because they didn’t have a solution, but because of the way it was handled by a Senior Support Agent.
Here is my problem and I suspect that this is a problem that most nurses, doctors, paramedics and emergency responders have with the Apple watch.
When assessing a patient’s pulse and respiration, we are looking for a couple of things; rate and quality.
Other than how many times the patient’s pulse/respiration are, we need to know if the pulse is thready, rapid, regular or irregular. Respirations, deep, shallow, rapid, laboured, etc.
When assessing for this, most of use, require a minimum of 30 seconds to check the pulse and another 30 seconds after to check the respiration. Notice that whenever a doctor/nurse/paramedic is taking a full minute to check your pulse? Their not, after the first 30 seconds, they are checking your respiration, but still holding your wrist to make you think they are still checking your pulse. Why? Because, if we tell you that we are checking your respiration, you might try to control it and we wouldn’t be able to get a proper reading.
Back to the problem with the Apple Watch. Well, when you raise your wrist, it only stays on for 5 seconds. When you tap, roll or push the crown, it will stay on for 20 seconds.
A little annoying when your hand is already taking that pulse, right?
Most of you might think that 20 seconds should be enough. Let me tell you this, in an emergency situation, it’s MUCH easier to multiply by 2, than it is by 3. But in this case, you still need to tap or push something in order to get that 20 seconds.
So, I chatted up Apple Support. The first person, I spoke to was understanding as to what I need, but had to give the case over to a Senior Advisor who wanted to confirm with me that I wanted “to use the Apple Watch as a Medical Assistive device”.
Wait! What!? No, I want the Watch to stay on longer!
He then proceeded to tell me to post something in the Feedback portion of their site and ‘hopefully’ it will be included in the next Watch OS update.
Then he proceeded to give me the boiler plate explanation that the Apple Watch was not designed to be a medical assistive product as explained in the Safety and Regulatory portion of the owner’s manual: https://manuals.info.apple.com/MANUALS/1000/MA1712/en_US/Apple_Watch_Info.pdf
Almost as if he was throwing it in my face….
Dammit, I hate it when people do that to me!
Sure, I agree with it, however, people don’t generally read this BEFORE their purchase, as it’s in the owner’s manual, you have to BUY it then read it!
He then told me that Apple has always been cautious about entering the Medical field as to providing medical equipment.
Medical Equipment?!? It a watch! And we just want it to stay on longer!!!
However, that being said, I have found a sort of work around:
Use your hand that has the Apple Watch on the arm, to assess the pulse and every few seconds, use your free hand to tap the screen to keep it on longer.