A lot of he said, she said from Rogers!

In July of 2010, I received a call from Bell to get me back as a customer.

A little more was offered for my Digital Cable TV, Hi-Speed Internet and Home Phone, all for the $119 a month.

I would get 1500 long distance minutes with the Bell Home phone, 100 HD channels with a free PVR rental for 3 years and the ADSL Internet would be 12 mBit per second with an 80 GB cap per month.  This was not a promotional offer.

Since I was paying a lot more with Rogers, I called them up and told them about the offer.

They offered me the same services that I had (Internet, 10 mBit per second with a 60 GB cap, Rogers Digital Cable with their measly choice of HD channels, and 500 long distance minutes for home phone), which I was happy with, for $115.

One year later, I’m being told that the discount offer I had was only for 1 year and that the second and third year would go from a 30% discount to a 20% discount.  And that these were the terms that I agreed to.

After the calculations, I figured that I would be paying $145.00 a month for the 2 years after that.

Doesn’t it seem silly that I would agree to paying more in the future?!?!  That’s just putting off the inevitable of me switching from Rogers to Bell or another media company.  Like Teksavvy, which, by the way, have amazing deals on highspeed internet.

Of course, Rogers Customer Relations, being as rude as hell this time.  “These are the terms you agreed to, is there anything else that I can do for you tonight?  Have a good night.”

Even after a discussion with another customer service agent, he said that if they were to apply a totally new discount, I would be charged an early cancellation fee, which could be $400.00

I’m contemplating on paying the early cancellation fee, just so I can save a tonne of money in the future.

Seriously, why the hell would anyone agree to pay MORE in the future?  I told the person on the phone that I was not told it was only going to be one year.  I had to “commit to a three years”, therefore, I believed I was getting this price for the three years that I agreed to.  Not this 30% for the first year, then 20% for the next two.

But of course, they just said that their notes don’t reflect what I have said.  Of course they don’t reflect what I said, these are “YOU’RE” notes that your employees enter.  They can totally disregard what I had said or leave out some things they have said and enter them or change them as they see fit.

I’m more pissed off at the fact that their customer retention/relations department doesn’t seem interested on keeping my business or in trying to help me out.  I have been a Roger’s customer for the longest time, even before they were called Rogers, CANTEL!  And this is how they treat long standing customers?  Hey wait, I think I’ve said this before in a previous BLOG post.

Teksavvy is also now providing home phone services for a more reasonable price.

-NG

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2 thoughts on “A lot of he said, she said from Rogers!

  1. Hi Martin,

    Thanks for sharing this post and getting in touch on Twitter. I’ll message you privately there so we can look into this further.

    Cheers,
    @Rogers_Chris

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